Frequently Asked Questions

What is Cleft & Co.?

Cleft & Co. is a lifestyle and apparel brand created to celebrate, support, and connect the cleft community and the people who love them.

Our collections are designed to spark conversation, foster connection, and remind individuals and families affected by cleft lip and palate that they are never alone.

What does “the company we keep” mean?

To us, the company we keep is the people who walk alongside us through every season of life.

It represents the family members, friends, caregivers, medical teams, advocates, and communities that surround those born with clefts with love and support.

Cleft & Co. was built on the belief that while a cleft belongs to one person, the journey is often shared by many. The company we keep helps shape who we are, carries us through challenges, and celebrates alongside us through every milestone.

Do you give back?

Yes.

Giving back is a core part of our mission, and we are committed to donating 5% of our profits back into the cleft community.

In our early stages, these contributions will focus on local outreach efforts and programs where we can make a direct impact. As we grow, we hope to expand our reach and support a wider range of organizations and initiatives serving individuals born with cleft lip and palate and the families who love and support them.

This is only the beginning, and we are excited to grow our impact alongside our community.

Do I have to have a personal connection to the cleft community to wear Cleft & Co.?

Not at all.

While our designs are inspired by the cleft community, many of the messages they carry are rooted in universal experiences: resilience, belonging, identity, strength, and connection.

Whether you have a personal connection to cleft lip and palate or simply connect with the meaning behind a design, we hope you wear it with pride.

And if someone asks about your shirt, we hope you’ll share our story and maybe a bit of your own, too. Sometimes the most meaningful conversations begin with a simple question.

Every purchase also helps support our give-back efforts, allowing you to support both a small business and the community that inspired it.

Where do you ship?

We currently ship throughout the United States.

As we continue to grow, we hope to expand our shipping options in the future.

Are your designs created with AI?

No.

Every Cleft & Co. design is personally created by me. From the initial concept to the final artwork, each piece is thoughtfully designed with intention, meaning, and a personal connection to the community this brand was built to support.

How long will my order take to arrive?

Most orders are processed within a few business days.

Once shipped, delivery times may vary depending on your location and the shipping method selected at checkout. You’ll receive tracking information as soon as your order is on its way.

What if I have an issue with my order?

We want you to love your order.

If your item arrives damaged, incorrect, or if you experience any issues with your purchase, please reach out to us. We’ll do our best to make it right.

How do your shirts fit?

Fit may vary slightly depending on the collection and garment style.

Each product description includes fit details to help you choose the best option for you. If you’re between sizes or prefer a more relaxed fit, we generally recommend sizing up.

How should I wash my apparel?

To help your items look their best for years to come, we recommend washing them inside out in cold water and tumble drying on low heat or air drying when possible.

For stains, spot treat with a color-safe stain remover before washing.

Will you release more products in the future?

Absolutely.

Cleft & Co. is just getting started. We’re excited to continue expanding our collections with new apparel, accessories, seasonal offerings, and meaningful products designed with our community in mind.

How can I contact you?

You can reach us anytime through our contact page or by email.

We’ll do our best to respond as quickly as possible.

Thank you for being part of the company we keep.